We all know this simple fact. No customer satisfaction means no retention. No retention means shrinking customer database & straight drop of profit. By 2020 customer experience will be the main differentiator factor predicted by Walker Consulting. Not the price nor the product itself. It will first and foremost be about the experience – and customer satisfaction – you provide. Historically, the term logistics has been associated merely with the transportation of goods from points A to B. But in the last couple of decades, however, its scope has broadened to include complementary services such as packaging, storage, cargo handling, etc. As technology has evolved, the expectations of customers have in turn risen even more. Customers are now actively seeking complete logistics services from their suppliers. As technology has evolved, the expectations of customers have in turn risen even more. Hence customer satisfaction is extremely important for supply chain management seeking competitive advantage because if they do not stand up-to-the customer expectations their place will be taken by alternative companies whose activities will be more concentrated on customer expectations. Therefore, logistics companies must ensure every customer service related aspect, no matter what it includes: acceptance of orders, their execution or the solution of problems. A client of a logistics company must be sure that the chosen company understands his needs. Now you probably have more questions: how do you achieve customer satisfaction in logistics? How do you increase customer satisfaction in logistics? Let’s dive in Traditionally at most export/import (EXIM) businesses, the logistics process would include people from operations, the factory team, and an external logistics service provider, whilst the marketing, business development, and finance teams would be involved in the documentation or other formalities. A relatively new addition to the logistics process is the customer service team. Initially thought...
We always strive for the convenience of our users. We received a lot of positive feedback to have a GoComet mobile app to increase the accessibility and ease of use. So here we are with the all-new mobile app. The App enables you to upload quotes and stay updated with the status of your rank. Features of GoComet Mobile App Check new enquires Update quote from anywhere Get notified with the current rank No need for a computer to upload your quote. GoComet is now at your fingertips! We are soon adding more features to the app. What are you still waiting for? Go to Playstore on your phone and download it NOW!
We have made some major improvements to the GoComet dashboard. Now you can have an overview of your freight cost analysis along with the number of containers shipped at a glance on the dashboard. There are two more new additions to the dashboard, Top Logistics Service Providers (LSP) and the Top Export/Import countries based on the total freight cost. These new updates on GoComet platform helps you get a quick analysis of the complete process. Logistics Service Provider (LSP) Get a quick view of your top LSP for every month! Also, you can see the details like total freight cost with the air cargo and container volume details of the LSP. Export/Import Volume & Freight Cost by Country Get a quick view of all the countries you exported to or imported from in a month! Check the details like percent freight cost and total freight cost for the country at one go. Freight Cost Analysis Analyze your freight cost against the number of containers/shipments at a glance! Check your freight cost trends for easier budgeting and forecasting. These new updates on the GoComet dashboard will help your team get an overview of your freight spend and volume. We would love to get your feedback on the new dashboard. Not a member? No Problem! Schedule a free demo now. Also check out Sailing Schedule and Freight Index modules.