[Case study]

Global pharma company

enables error-free

freight invoice processing

Geography: Global | Module: GoInvoice Automated Invoice Reconciliation


Company Overview

Established in 1977, this global pharmaceutical company is an industry leader with 14 manufacturing facilities and a commercial presence in over 80 countries. The brand specialises in manufacturing dermatology, respiratory and oncology-related products.

Challenges Faced

With hundreds of shipments every month, the company operated on a global long term price agreement with its freight forwarders. However, errors in the invoice verification process were affecting the productivity and efficiency of its logistics and accounts teams.

Labour intensive

The company’s logistics team would manually check every invoice and forward it to the account and finance department for approval. Manual verification involved a large team and kept them from focusing on more critical tasks.

Time-consuming

Over 4% of the invoices received were duplicates. Besides, as the verification process was entirely manual, seeking approvals, processing payments, following up with vendors for the correct invoices, etc., was extremely difficult and time-consuming.

Lack of accuracy

As the process was prone to errors, several invoices that would not match the initial quotation went unchecked, leading to overpayments. In addition, there was a lack of standardisation and transparency in the invoice reconciliation process.

Tedious auditing process

As invoices were shared via emails and the information was stored in excel sheets, there was no consolidated repository to document the invoices and their status. This made the reporting and auditing process inefficient and complex.

Solution: GoInvoice automated invoice reconciliation 

The company was looking for a solution that could help them build efficiency into their invoice verification process. Here’s how GoComet’s GoInvoice Automated Invoice Reconciliation module helped them accomplish this:

Error-free invoice verification

Using a blend of Optical Character Recognition technology and contextual language processing, GoInvoice automatically matched invoices to the original quotations and rejected duplicate invoices, ensuring error-free verification. This saved up to 65% time required in invoice processing.

Automated follow-ups

In case of inconsistencies between the invoice and quotation, the module automatically notified the vendors, saving their logistics and accounts team the burden of manual follow-ups. Hence, the company could divert 75% of the workforce required to verify invoices to other critical tasks.

Quicker approvals, faster payment cycles

The module auto-approved invoices based on predefined tolerance levels paving the way for quicker approvals and faster payment cycles. Besides, GoInvoice became a consolidated online repository for keeping track of all invoices and payments.

Seamless audits

The platform allowed the user to time-stamp remarks on each freight invoice, making audits transparent. In addition, the module offered analytical reports highlighting the overall performance of vendors w.r.t the accuracy of invoices, payment cycles, etc.


The need for transparency in supply chain management has never been more pressing, and digitisation is helping companies achieve this goal. Besides, increased clarity is playing a crucial role in building agility and resilience across processes.

Gautam Prem Jain

CEO, GoComet

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